Privacy Policy
Last updated: September 8, 2025
At The Raw Temple, we respect your privacy and are committed to safeguarding your personal data. This policy explains how we collect, process, and protect your information when you use our website, services, and customer support channels.
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1. Data We Collect
When you interact with The Raw Temple, we may collect:
• Technical data such as IP address, device type, and browser information.
• User inquiries and communication data when you contact us via website forms, email, or chat support.
• Contact details (e.g. name, email address, phone number) if you choose to provide them.
We collect this information to:
• Support and respond to user requests.
• Improve and optimise our website content.
• Monitor user behaviour for service improvement.
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2. Legal Basis for Processing
We process your personal data on the basis of your consent (Article 6(1)(a) GDPR). By using our services and interacting with our website, you consent to the collection and processing of your data as outlined in this policy.
You may withdraw your consent at any time (see Section 6).
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3. Third-Party Services and Data Transfers
To provide our services, we may share your data with trusted third parties:
• Chatbase: Used to manage and automate customer support services. Chatbase acts as an independent data controller. For more details, see Chatbase Privacy Policy.
• Wati.io: Used to manage WhatsApp-based communication. Wati acts as an independent data controller. For more details, see Wati Privacy Policy.
These providers may process your data according to their own privacy policies.
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4. Data Storage and Retention
• We only store personal data for as long as necessary to fulfil the purposes outlined above or as required by law.
• Technical and communication data may be retained temporarily for analysis and troubleshooting.
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5. User Rights
Under GDPR, you have the right to:
• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw your consent at any time.
• Lodge a complaint with a data protection authority.
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6. Consent Management
You may manage your preferences or revoke consent at any time by using our consent management tool on our website or by contacting us directly.
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7. Contact Information
If you have any questions or concerns about this privacy policy or how your data is handled, please contact us at:
The Raw Temple
Email: sales@therawtemple.id
Website: https://therawtemple.id
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8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the revised “Last updated” date.
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By using our services, you agree to the terms outlined in this Privacy Policy.
